Tag Archives: Bank Customer Service Survey

The BCSS: Better Testing, Better Customer Service

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Providing excellent customer service is essential in today’s banking industry. But hiring employees who will develop and maintain customer loyalty can be daunting and time-consuming. It’s not easy to predict if a potential hire will be able to cross-sell products and services and handle customer complaints while being friendly and helpful at the same time. Often, during interviews, applicants try to look good by saying what they think employers want to hear. We take the frustration out of hiring with our Bank Customer Service Survey (BCSS) – a testing tool developed by psychologist Kurt G. Helm, Ph.D.

The BCSS evaluates a candidate’s ability to provide great customer service in a retail job setting. It tests applicants’ strengths and weaknesses, how friendly the individual is when working in sales, and how they deal with conflict situations. The test’s Results Report makes it easy for employers to make an informed decision about hiring, as well as placement and promotion. The test also provides customized training for each employee in a supplementary Developmental Report. This report provides personalized feedback and suggestions based personal audits of the candidates’ strength and weaknesses, and it includes specific training suggestions that can be used to improve an employees’ customer service style.

We’ve been using the BCSS for years as a trusted test that provides fast, convenient and accurate data. Designed for banks, this test is applicable to all businesses that want to save time and money by identifying applicants who are most likely to benefit from customer service training. For less than $10, employers receive an immediate Results Report, a Developmental report, free training for hiring manager and supervisors, as well as free telephone support. Contact us if you’d like more information about our screening and testing services, and visit the Testing page of our website to download more information about the BCSS.// <![CDATA[
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Ron Ray

Ron Ray is Owner/Chief Executive Officer of Financial Professionals, a Dallas-based financial staffing agency. Since 1981, Ron has worked with a variety of banks and banking professionals to ensure they are working with the best talent.

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